Change request processing

Users can easily request changes to company IT systems and track their status in one place.
New CR initiates workflow with assigned approvers for each step.
CR history reports help analyse costs and allocate resources.

What do you get?

One-stop CR ticketing

  • User-friendly forms instead of e-mails
    and calls allow entitled users to apply for
    change requests
  • Central CR registry allows request owner
    to keep track of progress easily
  • Automated notifications update users on
    status changes

Full control of process

  • Automated processing path from
    registration to cost evaluation, approval, 
    UAT and go live
  • Approvers assigned according to policy
  • Automatically generated Purchase
    Orders for external vendors

Monitor costs & workload

  • Full access to change request registry
    and approvals history
  • Costs of ongoing development reported 
    per system, department, vendor
  • More effective CR budget planning and
    resource allocation

Watch application

Want to know how to make your own, brand new workflow in WEBCON BPS?

1. Installation manual

2. Workflow presentation

3. MS Outlook Add-In

4. Show Workflow Charts Web Part

5. Show Workflow Elements Web Part

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Companies using WEBCON BPS: