Helpdesk & ticketing

Users easily register helpdesk tickets, attach all information and track status from one place in SharePoint,
Outlook or mobile devices. Fully customizable registration forms and automatic routing
to adjust to your company’s needs. Reports and history allow optimization
of workload balance and resource allocation.

What do you get?

Complete helpdesk solution

  • Easily open helpdesk tickets using
    SharePoint, Outlook or mobile devices
  • Gather all relevant logs, screenshots, error descriptions
    and e-mail conversations in one place
  • Notify people on new tasks
    and ticket processing and status updates

Workload management

  • Freely adjust ticket registration form
  • Configure ticket routing and queuing
  • Easily integrate with third party systems
    (e.g. your vendor’s helpdesk to automate ticket opening or mirroring)
  • Personalize dashboards to help users
    and IT to track tickets

Accurate data

  • Wide range of reconfigurable reports and full access to tickets history
  • Dynamic prioritizing and queuing for optimized resource allocation
  • Work time tracking for every stage of ticket resolving

Watch application

Want to know how to make your own, brand new workflow in WEBCON BPS?

1. Installation manual

2. Workflow presentation

3. Separate sites for different users

4. Starting workflows with Outlook Add-In

5. Automatic task assignment via SQL

BPM software multiple devices

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BPM software cloud architecture

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Companies using WEBCON BPS: