1. Installation manual
2. Workflow presentation
3. Separate sites for different users
4. Starting workflows with Outlook Add-In
Boost your IT management!
Helpdesk & ticketing
Users easily register helpdesk tickets, attach all information and track status from one place in SharePoint,
Outlook or mobile devices. Fully customizable registration forms and automatic routing
to adjust to your company’s needs. Reports and history allow optimization
of workload balance and resource allocation.
What do you get?
Complete helpdesk solution
- Easily open helpdesk tickets using
SharePoint, Outlook or mobile devices - Gather all relevant logs, screenshots, error descriptions
and e-mail conversations in one place - Notify people on new tasks
and ticket processing and status updates
Workload management
- Freely adjust ticket registration form
- Configure ticket routing and queuing
- Easily integrate with third party systems
(e.g. your vendor’s helpdesk to automate ticket opening or mirroring) - Personalize dashboards to help users
and IT to track tickets
Accurate data
- Wide range of reconfigurable reports and full access to tickets history
- Dynamic prioritizing and queuing for optimized resource allocation
- Work time tracking for every stage of ticket resolving
Watch application
Want to know how to make your own, brand new workflow in WEBCON BPS?
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Contact us
Get in touch and let us know how we can assist. Plain and simple.
Companies using WEBCON BPS:
